Distribution of some of the very best Notes/Domino solutions in the world brings with it the responsibility to deliver truly exceptional customer service and technical support and EBSG is delighted to have been chosen by over 20 international Independent Software Vendors (ISV's) as their primary Distributor, Value Added Reseller (VAR) and 1st Line Service Provider in the United States.
EBSG Online Customer & Partner Support
EBSG provides its customers and partners alike with "24x7x365" online access to all the necessary support, service and product update facilities required to to keep them abreast of all new releases and to deal with any matters arising with the minimum amount of inconvenience or delay.
Via their respective online support portals, EBSG customers and partners can access online Service Bulletins, FAQ's and Knowledge Bases as well as facilities allowing them to submit Questions, suggest new product features & make Change Requests or simply submit new Technical Support Requests.
EBSG prides itself on using both the technology and the individual products that it sells to run its own business and in that manner remains closer to the requirements of its own customer base by experiencing the operational use of its products at first hand.
Each of the EBSG Support Portals is powered by the EBSG SupportSmart Solution for enhanced service delivery and SLA conformance.
EBSG: The Social Business & Collaboration Specialists
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